Commonly Asked Questions

Can a Migration Agent promise a timeframe for a decision?

No agent is able to influence the decision-making process. Apart from an agent requesting that a case can be expedited if extraordinary circumstances apply they can only minimise the time taken by ensuring prompt responses to further requests and regular status follow-ups. Applicants providing information promptly as requested also minimises the time taken for decision. Many visa applications are subject to government directed queues and a Migration Agent can only advise current processing timeframes and/or estimates based on their experience. Please be aware that DIBP and the Tribunals timeframes are often dictated by governmental policy which may either delay or expedite processing of applications without warning and may be subject to the perceived need by the government of required skills at any point in time.

Can you guarantee a positive outcome for my case?

No-one can give you a guarantee of success and to do so is unethical. You should be very careful about accepting any advice which comes with a guarantee or promises an outcome within a specific period of time. What you will receive from us is a proper assessment of your chances. We are not prepared to take on a case where there are no reasonable chances of success.

What if my circumstances change?

If you change any of your circumstances, you must inform the Department. A change in circumstances includes a change of address, change of passport, falling pregnant, the birth of a child or a change in your employment. Please also be aware that you must advise the Department of any of your dependent applicant’s change in circumstances as well as your own. You will be required to fill out a Form 1022 or Form 929, if you feel like this applies to you please contact our office.

What if I made a mistake on my visa application?

If you have provided any incorrect information to us or to the Department you must notify the Department. You will need to complete a Form 1023. It is important that you provide any corrections as quickly as possible. We will be able to advise you if it will affect the processing of your application. Please note, the provision of false or misleading information or bogus documents may be a criminal offence could lead to exclusion from Australia under PIC 4020.

What if I need to travel while my application is being processed?

Depending on your visa status while your application is pending you may be able to apply for travel rights to go offshore. If you hold a Bridging Visa A you will be able to apply for Bridging Visa B, which allows you to go offshore for a maximum of 3 months. You will need to apply to the Department at least 1 week prior to your departure and provide a reason for your travel.

Please contact our office if you wish to travel and we are acting for you. Please also be aware that if you intend on travelling and have already organized your BVB on your own, you must still advise our office of your travel intentions as the Department must be made aware of your movements.

What is the best way of contacting the people working on my case?

Email is the preferred method of contact and you will be provided with the contact details of those directly handling your case when your case is opened. These contact details will also generally be stated in your Cost Agreement. You will also be provided with a reference number – please quote this whenever you contact us. Any questions or requests you make are important and we will respond as quickly as possible however the response time may vary as all agents can be affected by unexpected increases in the volume of work or unexpected absences.

How long until my case is decided?

It is impossible to say exactly – all any law firm or migration agent can do is provide an estimate based on current processing times advertised by the various government bodies who operate according to their own schedule which changes frequently. We will try to expedite your case wherever possible however frequent requests to your government case officer without any special reason may prove counterproductive.

When can you follow up on my application?

It is our office policy that we do not follow up on the status of applications within the expected Department processing time. If you have not received any correspondence from the Department and the expected processing time has elapsed, please contact our office and we can discuss with you why this may be the case. In some circumstances it may be appropriate to follow up with the Department as to the delay.

How much will my visa cost to lodge?

The Department filing fees will vary for different visa subclasses. Depending on a variety of factors, such as your previous visas, additional applicants, and the method of lodgment.

The Department is liable to change their fees at any stage so please ensure that you always refer to the up-to-date information. The Department is now applying a surcharge for all credit card payments which vary depending on the type of card, we will be able to advise of this surcharge at the time of lodgment.

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